Privacy Policy

CallBD ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. Please read this policy carefully. By using CallBD, you consent to the practices described herein.

1 Information We Collect

We collect information you provide directly to us, including:

• • Account Information: Name, email address, phone number when you register
• • Call Logs & Usage Data: Call history, duration, and destination numbers for billing
• • Device Information: Device model, OS version, unique device identifiers
• • Payment Information: Transaction details for balance top-ups (processed securely via bKash/Stripe)
• • Contacts: With your permission, we access your contacts to identify other CallBD users (see App Permissions)
• • Firebase Data: Push notification tokens and authentication data

2 How We Use Your Information

• • Provide, maintain, and improve our VoIP calling services
• • Process transactions and send related billing information
• • Send technical notices, push notifications for incoming calls, and support messages
• • Respond to your comments, questions, and support requests
• • Monitor and analyze usage patterns to improve quality of service
• • Detect, prevent, and address technical issues and fraud

3 Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only:

• • With service providers who assist in our operations (e.g., Firebase, Stripe, bKash)
• • To comply with legal obligations or lawful government requests
• • To protect our rights, safety, and prevent fraud

4 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. VoIP calls use WebRTC with encrypted communication channels. However, no method of transmission over the Internet is 100% secure.

5 Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Call detail records are retained for billing and legal compliance purposes. You may request deletion of your account and associated data at any time.

6 Your Rights

You have the right to:

• • Access your personal data we hold about you
• • Correct inaccurate or incomplete data
• • Request deletion of your data and account
• • Opt-out of marketing communications
• • Revoke any permissions granted to the app via your device settings

7 Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

8 Third-Party Services

CallBD uses the following third-party services that have their own privacy policies:

• • Google Firebase: Authentication, push notifications, and analytics
• • Google Sign-In: Optional social login
• • Stripe: Payment processing for international payments
• • bKash: Local mobile payment processing in Bangladesh

9 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of the app after changes constitutes acceptance.

10 Contact Us

If you have any questions about this Privacy Policy, please contact us: